Refund policy

At Luxury Bundlez, we stand behind the quality of our hair products. If you receive an item that is defective or incorrect, we will provide a replacement or refund in accordance with the policy below.

Eligible Issues:

  • Excessive shedding

  • Tangling not caused by improper care

  • Wrong texture, color, length, or quantity

Non-Eligible Issues:

  • Change of mind

  • Dissatisfaction unrelated to product defects

  • Improper care or alteration after delivery

How to Request a Refund or Replacement:

  1. Contact us within 7 days of delivery at Support@luxurybundlez.com

  2. Provide clear photos or a short video showing the issue.

  3. Our team will review your request and respond within 24 business hours during our service hours.

  4. Once the issue is verified, we will arrange a replacement or refund.

Shipping Costs:

  • Original shipping fees are non-refundable.

  • If a replacement is approved due to a defect or incorrect item, we will cover the reshipment.

Final Sale Notice:
Due to the nature of hair products and hygiene standards, all sales are final unless the item is defective or incorrect upon arrival.